Maintenance and Repair
Your Luslumin jewelry will be with you through countless important moments. However, daily wear inevitably leads to minor wear or accidental damage. We believe that a quality shopping experience extends beyond the initial selection to include long-term use and maintenance.
To maintain its radiant luster, we offer comprehensive professional maintenance and repair services. Our factory team has extensive experience and exquisite craftsmanship, ensuring reasonable repair costs while strictly maintaining the integrity and quality of your jewelry.
Primary Repair Services
We offer the following common repair services to help your jewelry regain its brilliance:
1. Prong Adjustment and Reinforcement: Carefully repair loose or deformed prongs, stabilize the main and side stones to prevent loss.
2. Surface Polishing: Remove scratches and oxidation layers, restoring the bright luster of the metal surface.
3. Rhodium Plating Renewal: Re-plate rhodium for platinum jewelry to restore its original pristine appearance.
4. Deep Cleaning and Maintenance: Using professional equipment and techniques, remove dirt from both inside and outside the jewelry for comprehensive care.
Regarding Jewelry Characteristics
Please note that the natural textures of colored gemstones, internal inclusions, and slight irregularities that may occur during the handmade process are all part of their unique charm and should not be considered flaws. These characteristics constitute the uniqueness and individual beauty of each Luslumin jewelry piece.
Cost and Shipping
During the repair process, you only need to bear the transportation costs of sending the jewelry to our factory and us sending it back to you (round trip approximately $60). We promise an efficient and convenient service process to minimize your waiting time as much as possible.
Terms and Exclusions
To safeguard your rights, please be aware of the following:
* The above free maintenance and repair services are applicable only to products purchased through official Luslumin channels.
* Choosing a non-Luslumin facility for jewelry repairs may void our warranty services. We recommend contacting our customer service team directly for professional repair and maintenance advice.
How to Apply for Repair
Whatever the condition of your Luslumin jewelry, we are happy to provide professional and thoughtful support. If you have any repair or cleaning needs, please feel free to contact our customer service team at service@luslumin.com, and we will guide you through sending the product for inspection. We will provide necessary repair or maintenance services at our discretion according to this policy.