Shipping & Delivery

As an online jewelry retailer, we understand the paramount importance of secure and timely deliveries. To ensure this, we've meticulously crafted a robust and efficient shipping system designed to swiftly and safely deliver your orders to their destination.
  

Shipping Services

  • Preferred Carriers: All Luslumin orders are dispatched via FedEx, DHL, or UPS, guaranteeing that your high-value packages arrive swiftly and securely.

Delivery Terms

  1. Address Requirements: To ensure safety, we only deliver to actual business or residential addresses; P.O. Boxes are not supported.
  2. Address Confirmation: Once your order is placed, the shipping address cannot be altered. Please verify your address details carefully before finalizing your purchase.
  3. No Redirects: For security and accountability reasons, we do not permit rerouting of packages once they are in transit.

Signature upon Receipt

All packages require a signature from the recipient, serving as a final safeguard for your valuable items.
  

Risk & Liability Transfer

Once goods are handed over to the carrier, the risk of loss or damage shifts to the customer. Please note that we are not liable for delays due to severe weather, carrier delays, incorrect addresses, or untimely information updates.
  

Production & Dispatch Timeline

  • Customization Period: Most of our items are handmade and tailored to your specifications, typically requiring 15 to 30 working days for production and dispatch. Expected shipping dates can be found on product pages, in the shopping cart, during checkout, and in your order confirmation email. While most orders ship on or before the expected date, some may experience slight delays depending on production progress and quality inspection results.
  • Dispatch Notification: Once ready, your order will be shipped free of charge via FedEx, DHL, or UPS, and you'll receive an email with tracking information.

Free Worldwide Shipping

  1. Coverage: We offer complimentary shipping to all U.S. states and approximately 50 countries worldwide, including Canada, Australia, the UK, France, Germany, Switzerland, Italy, New Zealand, among others. International shipments are subject to the customs regulations of your respective country.
  2. International Shipments: International orders are sent through FedEx International Priority, generally reaching the destination country within 3-7 days; however, please allow up to 10 additional days for customs clearance procedures.
  3. Please note that Luslumin has no control over customs or taxes for individual countries. If you are unsure how the customs process works in your country, please contact your Customs Department directly with any questions or concerns you may have about receiving your Luslumin order.
Below is a list of international shipping destinations – please note that this list is subject to change. Kindly contact our customer service representatives for confirmation:
Australia
Marshall Islands
Ireland
Denmark
Trinidad and Tobago
Austria
Montserrat
Italy
Faroe Islands
Turks and Caicos Islands
Bahamas
Bahamas
Jamaica
Finland
U.S. Virgin Islands
Bahrain
New Zealand
Japan
France
United Kingdom
Barbados
Norway
Macau
Cayman Islands
Spain
Belgium
Portugal
Malaysia
China
Sweden
Bermuda
Puerto Rico
Germany
Curaçao
Switzerland
Bonaire
Qatar
Gibraltar
Cyprus
Taiwan
Canada
Singapore
Greenland
Hong Kong
Guam
Signature Required for Delivery/No Weekend Deliveries
  

Order Tracking & Packaging

  • Tracking Information: Upon completion of your order and prior to dispatch, you'll receive a confirmation email with a tracking number to monitor your package's journey.
  • Professional Packaging: Your jewelry will be elegantly enclosed in a custom Luslumin gift box, packaged securely to ensure its intact arrival. If you receive a damaged order, please contact us immediately for assistance.

Duty, Customs & Tax

The recipient is responsible for paying duties, customs fees, and/or local taxes that may be applied at the time of entry into your country. Unfortunately we have no control over this process. However, you can contact your local Customs Department or representative with any questions or concerns regarding the release of your order.
  

Special Instructions

  • Receipt Requirements: For shipments destined for the United States, packages must be received and signed for by an individual who is at least 21 years old, with presentation of a government-issued photo ID being mandatory. If there is no eligible recipient at the delivery address, the courier may attempt re-delivery. Should there be no suitable signer at the shipping address, please get in touch with us beforehand to provide an alternate address.
  • For special delivery time requests or any inquiries, please reach out to us at service@luslumin.com. We're here to assist.
We look forward to your Luslumin jewelry arriving precisely and elegantly, illuminating your special moments with our professional shipping care.