Privacy Policy

Last Updated: May 20th, 2024
 
Thank you for visiting Luslumin®. We want you to know that your privacy is important to us. Luslumin® was founded by consumers just like you, so we treat our customers the way we would like to be treated, and we strive to ensure your experience with Luslumin® is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect your privacy and the personal information you may provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect. This Privacy Policy applies to your use of our retail location(s), as well as any of our websites and website features that contain a link to this Privacy Policy (together the stores and websites are referred to as the “Services”). This Privacy Policy is incorporated into our Terms of Service.
By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as Facebook, Twitter, Pinterest, Instagram, Snapchat, TikTok and Google, that we do not own or control, even if you access them through our Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will collect, use, and share your information.
 

WHAT INFORMATION DOES Luslumin COLLECT and how use it?

We may collect and process the following data about you:
SUBMITTED INFORMATION
We may collect information that you provide to us when you:
(i) register for a user account on the website;
(ii) report a problem with the website;
(iii) sign up for email updates from Luslumin and our partners;
(iv) purchase products or services through the website, or
(v) enter a contest, sweepstakes or promotion on the website.
This kind of information may include:
  • your name and email address
  • other contact details such as your home address
  • telephone number
  • biographical information
  • financial information such as your payment card details and transaction details about products or services you have purchased from us.
We use this information to enable you to have a user account on the website, to personalize and improve the website and provide content and features that may be of interest to you, facilitate the purchase of products and provision of services through the website and to provide a good level of customer service.
ADDITIONAL INFORMATION
If you contact us with a complaint or query about the website, we may keep a record of that correspondence to ensure we provide a good customer service. We may also ask you to complete surveys about our products and services that we use for research purposes, although you do not have to respond to them.
DEVICE INFORMATION
We may collect information about the computer or device you use to access the website, including, where available, the device's unique device identifiers and information about the operating system, for system administration purposes. We may associate this kind of device information with the Submitted Information and Additional Information referred to in the sections above and will treat the combined information as personal information in accordance with this Privacy Policy for as long as it is combined.
LOG INFORMATION
When you use the website, we may also automatically collect and store certain information in our server logs to get a better understanding of how you use the website, for system administration purposes, and to ensure we provide a good user experience and customer service. This type of information includes information about when, how, and what parts of the website you use, viewed and exit pages on the website as well as date or time stamps.
In particular, our server automatically collects data about your server’s internet address when you visit us. This information, known as an ‘Internet Protocol’ address, or IP address, is a number that is automatically assigned to your computer by your internet service provider whenever you are on the internet. When you request pages from our website, our servers may log your IP address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g. another website or a search engine); the pages you visit on our website; the website you visit after you visit our website; the ads you see and/or click on; other information about the type of web browser, related software and settings you are using; any search terms you have entered on the website or a referral site; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our server and to administer the website. Such information may also be used to gather broad demographic information, such as country of origin. Any or all of activities with regard to our website usage information may be performed on our behalf by our services providers.
SECURITY AND FRAUD PREVENTION
We may use your personal information to ensure the security of your use of the website, your user account and our business, and for the purposes of preventing or detecting fraud or abuses of our services.
 

PERSONAL INFORMATION THAT WE MAY SHARE WITH OTHERS

In certain circumstances, we may share your personal information with trusted partners.
  • Service Providers: We use trusted third-party service providers to perform certain services on our behalf, including shipping, payment processing, data storage/management, web hosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Luslumin®.
  • Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), Luslumin® may share your personal information with those organizations participating in the applicable event. Unless we tell you otherwise in connection with a special event, these third parties do not use your information for any other purpose other than to manage the event. We may authorize trusted partners to send you information about products and services that may be of interest to you.
  • Anonymous Information. We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.
  • Comments. We value your comments, feedback, testimonials, etc., which help us improve our website, products, and services. By making such submissions to us, you assign your rights in the submissions to us, as described in the "Submissions" section of our Terms and Conditions page.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
In the preceding 12 months, we have NOT sold any personal information about consumers to third parties.
 

OTHER USES OF YOUR INFORMATION

IP Address. When you visit our Website, Luslumin.com collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.
Data Collection Devices, such as Cookies and Web Beacons. In some instances, Luslumin® may collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
We use cookies and web beacons to deliver our ads, improve and measure the usability, track visits from our affiliates and partners, performance and effectiveness of our Website, improve and measure the effectiveness of our marketing programs, learn how customers use our website, estimate our audience size, deliver co-branded services, and to customize your shopping experience. Examples of the type of information that we collect through these collection devices, includes: total visitors to the website, pages viewed, unique visitors, time spent on our Website and on certain web pages, etc. The website also uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
We may authorize third parties to use cookies, web beacons and other monitoring technologies to compile information about the use of the Website or interaction with advertisements that appear on the Website.
You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on the Website.
 

WHERE WE STORE YOUR PERSONAL INFORMATION

We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected and for satisfying any additional legal, accounting, or reporting requirements, as well as for maintaining technical backups. We apply criteria to determine the appropriate retention period for different categories of personal information you provide us with. For example, we will keep information necessary to protect us in a legal claim, such as information relating to a contract, for the lifetime of the contract and up to seven years after. After this period it will be deleted or in some cases anonymised. Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then you may request that we delete your personal information. In that case, we will either delete your information or provide you with an explanation of why we have not done so.
The information that we collect may be transferred to, and stored at, a destination outside the country in which it is collected, which may have less strict, or no data protection laws, when compared to those in your country. The United States is one country where the information collected may be processed and stored. Information may also be processed by staff operating outside the country in which it is collected who work for us or for one of our suppliers, for example in the provision of support services. By submitting your personal information, you consent to this transfer, disclosure, storing or processing of your personal information.
Whenever we transfer your information outside of the country in which it is collected, we will take steps reasonably necessary to ensure that appropriate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this Privacy Policy. If you are located in the EEA or Canada, you may contact us for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.
 

CHILDREN UNDER 13

Our services/products are not intended for children under 13 years of age, and you must be at least 13 years old to have permission to use our services and/or access our website/application. We do not knowingly collect, use, or disclose personal data from children under 13. If you believe that we have collected, used, or disclosed the personal data of a child under the age of 13, please contact us using the contact information provided in this Notice, so that we can take appropriate action. Please visit the FTC's website at www.ftc.gov for tips on protecting children's privacy online.
 

SOCIAL SHARING FEATURES

The website may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our website with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
 

ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the website and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the website and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.
 

LINKS

Our Website may provide links to other third-party Websites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) Websites.
 

REMARKETING

This website uses the Google AdWords and Facebook remarketing service to advertise on third party websites (including Google, Facebook, and Instagram) to previous visitors to our site or audiences similar to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a feed advertisement on Facebook. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Luslumin.com website. Of course, any data collected will be used in accordance with our own privacy policy, Google’s privacy policy, and the Facebook privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
 

PASSWORDS

You must keep your password and any other authentication information confidential. You must not disclose it to anyone else. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below.
Unfortunately, the transmission of information via the internet is not completely secure and as a result, we cannot guarantee the security of your information transmitted via the website; any transmission is at your own risk.
 

CHOICE/OPT-OUT

We want to communicate with you only if you want to continue to hear from us. To opt out of receiving email promotions that we send you: (1) select "unsubscribe" on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails; (2) email Customer Service with your request at service@luslumin.com.
Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us. It also does not affect our use of your non-personally identifiable information.
 

TEXT/SMS MESSAGE CONSENT AND OPT-OUT – US ONLY

If you choose, you can provide your mobile phone number to receive text message alerts from our stores or sites to receive product and/or event information, tips or promotions. You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided. Consent is not required to purchase goods or services. Message and data rates will apply and you should check the rates of your mobile carrier. You can opt out from further text marketing communications by texting STOP to the SMS number used by Luslumin to contact you. We may share your mobile phone number with service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own marketing purposes without your consent. Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient’s mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.
 

YOUR ACCOUNT AND DATA PROTECTION RIGHTS

If the personally identifiable information Luslumin® has gathered from you changes or you would like to access, correct, or delete such information, we will gladly provide you access to, correct, or delete (to the extent allowed by law) any personal information we have collected about you. To request access to, a correction to, or deletion of your personal information, please send an e-mail to service@luslumin.com. but note that we may retain certain information as required by law or for legitimate business purposes (including as described in section 5 above). We may also retain cached or archived copies of information about you for up to seven years after the closure of your online account.

For website visitors located in the European Union, applicable data protection legislation provides certain rights in relation to your personal information. These include: the right to object to and / or withdraw consent to the processing of your personal information, the right to access to your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information. We will handle any request to exercise your rights in accordance with applicable law. If you wish to exercise any of these rights please refer to the “Contact Us” section of this Privacy Policy. You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. For the purposes of EU data protection law, the data controller in respect of your personal information is Luslumin Jewelry LLC.

Your California Privacy Rights and Disclosures
If you are a California resident, you are entitled to the following rights under the California Consumer Privacy Act (CCPA). You can exercise these rights at any time by contacting us at service@luslumin.com.
You have the right:
  • to be informed about the personal information that the business collects and shares, including the categories and specific pieces of personal information
  • to request from us access to personal information that we collect and share to services providers and third parties.
  • to opt-out of the sale of your personal information to third parties.
  • to request the deletion of your personal information
  • to not be discriminated against for exercising any of your consumer rights.
  • There is no charge for exercising your consumer rights.
We have collected the following categories of personal information about you in the last 12 months:
  • identification data (e.g. full name)
  • contact details
  • financial information (e.g. payment card details and transaction details)
  • communications data (e.g. email content)
  • details of complaints and queries
  • survey responses
  • device information
  • browsing information (e.g. IP address)
  • consent record
We have shared the following categories of personal information with service providers for our business purposes in the last 12 months:
  • identification data
  • contact details
  • financial information
  • communications data
  • details of complaints and queries
  • survey responses
  • device information
  • browsing information
Please note that we have not sold your personal information to any service providers or third parties in the past 12 months.
You can find further information in our Privacy Notice under “Information We May Collect From You and How We Use It” and “Disclosure of Your Information”.
“Do Not Sell My Personal Information”
If you are a Californian resident and have provided personal information to a business, you may be entitled by California law to opt-out of the selling of your personal information by a business to a third party. The CCPA broadly defines the term “sale”, where it may include when we share your personal information to a third party for a value, where it is not for a business purpose, you have not directed us to sharing the personal information with a third party or is not pursuant to a written contract. To opt-out of the sale of your personal information please email at service@luslumin.com.
Please note that we have also adopted a policy (“Third Party Opt-Out Policy”) of not sharing your personal information with third parties for their direct marketing purposes if you request that we do not do so.
You may make a request that we do not share your personal information with third parties for their direct marketing purposes under our Third Party Opt-Out Policy by sending us an email at service@luslumin.com. When contacting us, please indicate your name, address, email address, and what personal information you do not want us to share with third parties for their direct marketing purposes. Please note that there is no charge for controlling the sharing of your personal information or for processing this request.
Notice of Financial Incentive
We offer programs, benefits and other offerings to consumers related to the collection and retention of personal information that may be deemed a “financial incentive” or “price service difference” under the California Consumer Privacy Act (“CCPA”). These offerings may involve collecting the following categories of personal information from customers who participate:
  • identifiers;
  • customer records;
  • commercial information and preferences;
  • contact information.
We are providing you with this information so that you may make an informed decision on whether to participate in our programs. Examples of the programs we offer include:
Newsletter discount: We offer a 100 USD discount to new customers when you register to receive our newsletter. To be eligible for this offer you provide us with the following information via our website.
  • First and last name;
  • Day and Month of birth;
  • Email address.
You will then be provided with a discount code that can be used on your first order with us. We will contact you our latest offers and promotions that we think will be of interest to you. You can unsubscribe from the newsletter at any time using the “unsubscribe” link in the newsletter email. Our good-faith estimate of the value of your personal information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
Reviews: We offer a 10% discount for leaving a review of our products and services on our website. To be eligible for this offer we will send you a link to complete a review on the website of our eCommerce partner Judge.me. The information collected as part of submitting a review will include:
  • User name;
  • Email address;
  • Item purchased;
  • Review and any personal information you choose to include in this;
You will then be provided with a discount code that can be used on a future purchase. Reviews are processed by Judge.me. For more information on how Judge.me processes personal information on our behalf, please refer to their 

privacy policy. You may request that your review is taken down and deleted at any time be contacting support@judge.me. Our good-faith estimate of the value of your personal information is the value of the benefit we offer you. We have calculated such value by using the expense related to the benefit.

INTERNATIONAL TRANSFER

Luslumin is based in the U.S. and the information we collect is governed by U.S. law. Your information may be stored and processed in the United States or any other country in which Luslumin or its partners, affiliates, service providers, subsidiaries or agents maintain facilities and by using our Services, you consent to any such transfer of information outside of your country. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy. If your data is collected in Europe, we will transfer your personal data subject to appropriate or suitable safeguards.
 

CHANGES TO PRIVACY POLICY

We may change this Privacy Policy from time to time, see the timestamp at the end of this notice which displays the date of the last review and update. If we make changes, we will notify you by revising the date at the bottom of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy when you access the website to stay informed about our information practices and the choices available to you.
 

CONTACT US

Questions, complaints and comments regarding this Privacy Policy and our processes should be sent to: service@luslumin.com
Registered company name: Luslumin Jewelry LLC
Registered address: 3500 South DuPont Highway, Dover, Kent County, Delaware 19901, United States.
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